Who is to Blame for Airlines’ Customer Service?

business_ethics_highlights_2When customer experience degrades to the point where just about everyone complains about it all of the time, finger-pointing is inevitable. In theory, you get what you pay for. But in this case, since passengers of commercial airlines fly together in large numbers, you tend to get what passengers in general are willing to pay for (unless, of course, the airline can find a way to charge you extra for the thing that only you want). >>>

Airlines’ worsening customer service: The blame game

FOR those of us compelled to fly in cattle class, life is becoming more and more miserable. On that point most of us agree. But who is to blame?

Opposite perspectives can be found at ….

Brought to you by:

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: